SHIPPING & REFUNDS
SHIPPING POLICY
After your payment has been received please allow up to 5 working days for the parcel to be delivered. On occasion, due to circumstances beyond our control, our delivery period may take longer than this. If this happens, please email info@caffeamici.co.uk
Customs, Duties and Taxes
Caffe’ Amici LTD is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Caffe’ Amici LTD is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim
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Next Day Delivery :
If your order is completed by 11.30 am it will have a greater chance of next-day delivery, however, this is not guaranteed.
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We are using DHL or similar service for next day delivery and dispatch within 1 day
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REFUND POLICY
In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
Whilst we want you to be happy with your order, as coffee is a consumable good we will only replace or refund coffee if it is faulty or damaged in any way
Non-faulty goods must be returned at your own cost within 14 calendar days from purchase and you must provide evidence of having returned the item. A Refund will be given minus Delivery costs and handling/restocking charges for up to 25% of the item value
After we receive your item, our team of professionals will inspect it and process your refund.
The money will be refunded to the original payment method you used during the purchase. Payments may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact our customer support team at info@caffeamici.co.uk